Terms of Service

AVAESTA is an AI-assisted visual wellness tool. It helps you capture images, produce structured visual observations, track changes over time and share or export a report. Clinics use it to document consultations and scans for their own clients.

• •It is not a diagnostic device and does not diagnose, screen for, detect, predict, rule out or stratify any disease.
• •It does not provide treatment recommendations or clinical decisions.
• •It is not a substitute for examination or advice from a qualified healthcare professional.
• •It is not for emergencies. If you have severe symptoms — for example chest pain, breathing difficulty, sudden weakness or numbness, blood in your stool, or a rapidly changing or bleeding lesion — stop and seek urgent medical help. In the UK call 999 or 111 as appropriate.

Any AI output is informational. Some visual features may warrant professional review, and we may prompt you to consider discussing them with a clinician. That prompt is general guidance, not a diagnosis and not a clinical triage result.

• •You must give accurate information and keep your login credentials secure.
• •You are responsible for activity carried out under your account.
• •You must be old enough to consent to the processing of your own health images.
• •Clinic accounts are responsible for their staff accounts and for obtaining their own clients' consent.

• •Plan names, prices and included features are shown on the pricing page and are taken from the same catalogue used at checkout, so the price you see is the price you are charged.
• •Subscriptions are billed monthly or annually in advance and renew automatically for the same period until cancelled.
• •You can cancel at any time from your billing settings. Cancelling stops the next renewal; access continues until the end of the period you have already paid for.
• •Practitioner review is a separate paid add-on charged per scan and is not included in any plan.
• •Scan credits bought in bundles are used before any subscription allowance and may expire as described at the point of purchase.
• •Deleting your account does not cancel a subscription. Cancel the plan first, then delete the account.

Where a clinic plan includes loaned hardware, the hardware remains AVAESTA property and must be returned if the plan ends. Clinic plans are charged when the clinic is approved, not at the moment of signup.

The images and records you create remain yours. You grant us the permission needed to store, process and display them to you and — where you are a clinic client — to your clinic's practitioners, and to send them to our AI and hosting providers so the analysis and storage can happen. See the Privacy Policy for the full picture.

Only upload images of yourself, or images of someone who has given you permission to upload them. Do not upload images of other people without their consent.

• •Do not use the platform for emergencies or as a replacement for medical care.
• •Do not attempt to reverse engineer, scrape or disrupt the service.
• •Do not upload unlawful content, or content you do not have the right to share.
• •Do not present AVAESTA output as a medical diagnosis to anyone else.

We work to keep the platform available but we do not promise uninterrupted service. We may add, change or retire features. If we withdraw something you are paying for, we will tell you and, where appropriate, offer a remedy.

AVAESTA's regulatory position and safety documentation are published on our Regulatory & Safety page. Statements there about device classification, conformity marking and data protection frameworks are maintained by the business and should be treated as requiring independent confirmation; they are not legal advice and this audit does not verify them.

Questions about these terms, your subscription or your data can be raised through our contact page.